Hearing Loss

I am working a contract job this week.  My responsibilities are to answer the phones, welcome guests, research close-outs, file, order office supplies, etc.  There are many windows near to where I sit. It is nice to be able to look outside, however I am feeling like I am in a cage of sorts.  The hours are 8 to 5 and lunch is 12 to 1.  There is no flexibility and very little laughter and very little training.

I am hard of hearing which happened just a few years ago and yes I do wear hearing aids.  I sometimes have problems hearing on the phone and I have problems hearing  a soft spoken person.  I get frustrated with myself and I’m sure the other person gets upset when I have to ask them a second time for their name.  I feel uneasy and it does not build my confidence.

At the end of the first day, I mentioned my concerns to the employer and the next day I connected a device to the handset that allows me to adjust the volume.  Sometimes it works beautifully and I am filled with joy that I can hear the person on the phone.  Sometimes it does not help because I am not on the call long enough to adjust the volume, bass and treble.

I’m feeling very uncomfortable when I am there and I do not look forward to going.  I don’t like feeling this way and I try to pump myself up each morning and think positive thoughts.  That’s good until I get to the office and the phone rings.

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About harrisandyou

I am passionate about saving natural resources and I enjoy sharing information about the environment and hope that one day we will all work together to create a healthier planet. I am a Zero Waste Specialist and concerned individual. I look forward to reading your comments!
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One Response to Hearing Loss

  1. jennpower says:

    The phone is a nightmare to me too. I put my phone on speaker though, and that way I can hear it- If you have a private office that might work. I also went to a workshop where there were special phones for hard of hearing people- the workshop was about getting accommodations in the workplace- there are these phones where you can control the tone- I have a problem with high pitched, so I lowered the tone- and it can also be used to adjust the volume.

    You could also request that people email instead of call; and never be embarrassed about asking people to repeat something. At least that way, they know you are considering what they’re saying important.

    Of course, this can be a good thing too- with telemarketers it drives them insane- I can’t hear them because they’re monotone or reading off a script, and so I just let them ramble until I realize they’re telemarketers; or I ask them to repeat what they said, or I’ll say “I can’t hear you”-They give up and hang up.

    If it’s really important though, the person on the phone will help you to get the message right.

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