I am working a contract job this week. My responsibilities are to answer the phones, welcome guests, research close-outs, file, order office supplies, etc. There are many windows near to where I sit. It is nice to be able to look outside, however I am feeling like I am in a cage of sorts. The hours are 8 to 5 and lunch is 12 to 1. There is no flexibility and very little laughter and very little training.
I am hard of hearing which happened just a few years ago and yes I do wear hearing aids. I sometimes have problems hearing on the phone and I have problems hearing a soft spoken person. I get frustrated with myself and I’m sure the other person gets upset when I have to ask them a second time for their name. I feel uneasy and it does not build my confidence.
At the end of the first day, I mentioned my concerns to the employer and the next day I connected a device to the handset that allows me to adjust the volume. Sometimes it works beautifully and I am filled with joy that I can hear the person on the phone. Sometimes it does not help because I am not on the call long enough to adjust the volume, bass and treble.
I’m feeling very uncomfortable when I am there and I do not look forward to going. I don’t like feeling this way and I try to pump myself up each morning and think positive thoughts. That’s good until I get to the office and the phone rings.